Terms & Conditions

General

We sell products to private individuals and businesses within Sweden.

Orders

All orders are placed through our online shop. Once you have completed your order, you will receive an order confirmation by email. A purchase agreement is entered into once the order has been confirmed.

We reserve the right to cancel an order in the event of obvious errors, products being sold out, or suspected incorrect information.

Orders are dispatched once full payment has been received. We are not responsible for any financial consequences resulting from delays caused by the shipping company.

Products & Prices

All prices are stated in Swedish kronor (SEK) and include VAT. The applicable VAT rate varies depending on the product category and may be either 12% or 25%.

Shipping costs may apply and will always be displayed at checkout before you complete your purchase. We reserve the right to correct any typographical errors in pricing and product information and for products that have sold out.

Payment

Payment is securely processed through Stripe Checkout. For card payments, the amount will be charged when the order is placed. The payment methods available at the time of purchase will be displayed at checkout.

Delivery & Shipping

We dispatch your order within 1–3 business days. Normal delivery time within Sweden is 1–4 business days with PostNord.

The shipping cost is SEK 59, but we offer free shipping on orders over SEK 899. Orders are sent as tracked shipments via PostNord.

You are responsible for providing accurate delivery and address information when placing your order.

Right of Withdrawal, Returns & Complaints

The statutory right of withdrawal does not apply to food products that are exempt from the right of withdrawal under the Swedish Distance Contracts Act.

For other products, such as accessories and utensils, you have a 14-day right of withdrawal in accordance with the Swedish Distance Contracts Act. The withdrawal period begins on the day you receive the product. If you wish to exercise your right of withdrawal for other products, please contact us at hello@yumeki.se as soon as possible. You are responsible for the return shipping cost of SEK 59 and for ensuring that the product is returned in substantially unchanged condition. You are also responsible for ensuring that the returned product is properly packaged and protected during return shipping.

If you have received a faulty, damaged, or otherwise defective product, you have the right to make a complaint in accordance with the Swedish Consumer Sales Act. Please contact us at hello@yumeki.se as soon as possible, describe the issue, and include your order number.

Complaints must be made within a reasonable period of time.

For business customers, the Swedish Sale of Goods Act and these Terms & Conditions apply.

Personal Data

When you register and make a purchase with us, you consent to us processing your personal data in order to fulfil the agreement in accordance with applicable data protection legislation (GDPR).

We use appropriate security measures to protect your personal data.

You have the right to request information about the personal data we hold about you at any time, as well as to request correction or deletion of your data, in accordance with GDPR. Read more in our Privacy Policy.

To exercise your rights or if you have any questions, please contact us by email at hello@yumeki.se.